Privacy Policy
Last Updated: 21st of August 2024
Welcome to Infrared Heating UK LTD. We are committed to
protecting and respecting your privacy. This Privacy Policy explains how we
collect, use, and protect your personal data when you visit our website www.infraredheatinguk.co.uk
(the "Website"), make a purchase, or interact with our services. This
policy is compliant with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Infrared Heating UK LTD ("we", "us",
"our") is a company registered in the United Kingdom. We specialize
in providing infrared heating products and services. Our registered office is
at
Office Suite 1, Independent House, Independent Business Park, Imberhorne Lane, East Grinstead, West Sussex, RH19 1TU.
2. Information We Collect
We may collect and process the following types of data:
Anonymous Data: When you visit our Website, we use tools like Google Analytics and heat maps to track how visitors interact with our site. This data is anonymized and does not identify you personally. It includes details about your device, browsing actions, and patterns.
Personal Data: We collect personal information when you:
-Make a purchase through our Website.
-Fill out a submission form on our Website.
-Opt-in to receive marketing messages.
The personal data we may collect includes:
-Name
-Email address
-Phone number
-Postal address
-Payment details (processed securely through third-party payment processors)
-Any additional information you choose to provide in your communications with us.
3. How We Use Your Information
We use your data for the following purposes:
Anonymous Data: To analyze how visitors interact with our Website, to improve user experience, and to optimize our advertising strategies, including Google search ads.
Personal Data:
To process your orders and manage your account.
To respond to your inquiries and provide customer support.
To send you marketing communications if you have opted in.
To inform you about changes to our services or products.
To share with infrared installation experts, if you request or require their assistance.
4. Marketing Communications
If you opt in to receive marketing communications, we may send you newsletters, promotions, or offers that we believe may be of interest
to you. You can opt-out of these communications at any time by following the unsubscribe link in any email or by contacting us directly info@infraredheatinguk.co.uk.
5. Data Sharing
We do not sell or rent your personal data to third parties.
However, we may share your data with:
Infrared Installation Experts: If you require assistance with the installation of our products, we may share your contact details with trusted experts to facilitate this service.
Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors or email marketing platforms. These providers are bound by contractual oobligations to protect your data and use it only for the purposes for which we disclose it to them.
Legal Obligations: We may disclose your data if required by law or in response to a legal request.
6. Data Retention
We will retain your personal data only as long as necessary
to fulfill the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements. Anonymous data may
be retained indefinitely for analytical purposes.
7. Your Rights
Under the UK GDPR, you have the following rights:
Right to Access: You have the right to request a copy of the personal data
we hold about you.
Right to Rectification: You have the right to request that we correct any
inaccuracies in your personal data.
Right to Erasure: You have the right to request that we delete your personal
data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict
the processing of your data under certain conditions.
Right to Data Portability: You have the right to receive your personal data
in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your
personal data for direct marketing purposes.
To exercise any of these rights, please contact us at info@infraredheatinguk.co.uk.
8. Cookies
Our Website uses cookies to enhance your experience. Cookies
are small text files stored on your device that help us understand how you use
our Website. You can control cookies through your browser settings.
9. Data Security
We take the security of your data seriously. We have
implemented appropriate technical and organizational measures to protect your
personal data from unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any
changes will be posted on this page with an updated revision date. We encourage
you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy
Policy or our data practices, please contact us at:
Infrared Heating UK LTD
Address: Office Suite 1, Independent House
Independent Business Park
Imberhorne Lane
East Grinstead
West Sussex
RH19 1TU